There is no requirement by Lumenosity to book a series of counselling sessions. Bookings can be made when required, conditional on the service type indicated as available through the online Booking Site.
Payment must be completed when booking unless previous arrangements have been made with Jann Morgan and confirmed in writing. If no payment has been received, the time-slot will be made available to another client.
All refunds must be requested in writing to jannmorgan.net@gmail.com within the appropriate time-frame as indicated in this policy.
Pre-paid sessions are refundable in full if cancelled up to 24hrs before Appointment time. Rescheduling is available up to 12 hours before appointment. Refunds requested between 24hrs and 12 hours of session time will incur a processing fee of 20%. Within 12 hours, please contact Jann Morgan to discuss options. I am happy to negotiate a mutually beneficial solution. No refund can be given if non-attendance of session without prior notice. Jann Morgan will provide you with a full refund of the Services Fee in the event we are unable to continue to provide the Service(s) you have purchased. Terms & Conditions