Welcome to Lumenosity Intuitive Counselling website, owned by Jann Morgan (ABN 90977501642), an accredited, trained and insured counsellor in NSW, Australia. By using this website and/or purchasing a service, you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, acknowledge and agree to all the terms contained in both of them.
*The really really important stuff* If you require immediate assistance for a mental health crisis, medical emergency or are contemplating suicide or harming yourself or others, you must call the Emergency Service Number (Australia 000). This Platform cannot provide the assistance required in the aforementioned cases, and is not intended for the provision of clinical diagnosis or any official documentation. Please refer to your doctor in the first instance if you require any of the aforementioned services.
Booking, Rescheduling & Refund Policy Services are available for booking through the website link HERE.
Payment must be completed on booking unless previous arrangements have been made with Jann Morgan and confirmed in writing.
Pre-paid sessions are refundable in full up to 24hrs before Appointment time. Rescheduling is available up to 12 hours before appointment. Refunds requested between 24hrs and 12 hours of session time will incur a processing fee of 20%. All refunds must be requested in writing. Within 12 hours, please contact jann to discuss options. I am happy to negotiate a mutually beneficial solution.
No refund can be given if non-attendance of session without prior notice.
All refunds must be requested in writing to jannmorgan.net@gmail.com within the appropriate time-frame as indicated in this policy.
Privacy Policy basics Jann Morgan t/a Lumenosity is required by law, as detailed in the Information Privacy Act 2000 (“The Act”), to comply with a strict code of conduct to maintain the privacy of all personal information on record. We will use the information provided to us only for the purposes it was provided for. We will never sell or rent any information you have shared when using our website and services. Within the confines of the laws under which we operate, we will never use or disclose any information unless you approve us to do so. As we use an integrated Booking and Payment system, your personal details including name, phone number, email & address are required at the time of booking. Privacy Policy in full (this needs it's own page)
Terms & Conditions
Please carefully read these Terms and Conditions which includes the Privacy Policy before using this website or any of our services.
THE AGREEMENT The following are the Terms and Conditions (the “Agreement”) which govern your access and use of our online platform through which counselling may be provided. By using our platform, this signifies that you have read, understood and agree to be bound by the Terms, including the privacy policy. When the words “we, “us” “our” or similar are used in this Agreement, they refer to the owner Jann Morgan.
We may update our terms and conditions from time to time and the new provisions will apply from the date they are updated, displayed at the end of the document.
You may not use the Services and may not accept the Terms if: (a) you are not of legal age to form a binding contract with Jann Morgan ; or (b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
BOOKING, CANCELLATION & REFUND POLICY There is no requirement by Jann Morgan Counselling Service to book a series of counselling sessions. Bookings can be made when required, conditional on the service type indicated as available through the online Booking Site.
Payment must be completed when booking unless previous arrangements have been made with Jann Morgan and confirmed in writing.
All refunds must be requested in writing to jannmorgan.net@gmail.com within the appropriate time-frame as indicated in this policy.
Pre-paid sessions are refundable in full up to 24hrs before Appointment time. Rescheduling is available up to 12 hours before appointment. Refunds requested between 24hrs and 12 hours of session time will incur a processing fee of 20%. Within 12 hours, please contact Jann Morgan to discuss options. I am happy to negotiate a mutually beneficial solution. No refund can be given if non-attendance of session without prior notice.
Jann Morgan will provide you with a full refund of the Services Fee in the event we are unable to continue to provide the Service(s) you have purchased.
Anonymity: Where lawful and practical, we offer the option for anonymity. You may book for an online session using a pseudonym, email avatar. However, if you at any time request a refund or a dispute resolution, you will need to provide your authentic personal details to enable these processes to be completed.
WEBSITE POLICY Your responsibilities: You hereby confirm that you are at least 18 years of age, or that you are 13 years or older and you have the consent of a parent or legal guardian.
You hereby confirm that you are legally able to enter in to a contract.
You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your information to access the website or services, either with or without your consent and/or knowledge.
You agree and confirm that your use of the Website and Services are for your personal use only, and not on behalf of any other person or organisation.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorised access to the aforementioned.
You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, and regulation or ethical code in relation to your use of the Website and relationship with the counsellor and services provided.
If you receive any file from us you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
Payment You confirm and agree to use only credit cards or other payment means which you are duly and fully authorised to use, and that all payment related information that you provided and will provide to or through the website and its payment agency is accurate, current and correct.
You agree to pay all fees and charges associated with purchasing a service on a timely basis and according to the fees schedule, the terms and the rates as published at the time of purchase. By providing us with your payment you authorise us to bill and charge you through that Payment Means.
You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the third party Payment Means terms and conditions which are available on their website.
You agree and acknowledge that Jann Morgan can vary the Services Fee at any time.
If you have any concerns about a bill or payment please contact us immediately at jannmorgan.net@gmail.com and we will take every reasonable step to resolve the issue.
Site Content, Links & Disclaimers Other than the guidance in relation to the qualifications of the counsellor, Information on the website such as educational, graphics and research sources (“Content”) should not be considered medical advice. You should always talk to an appropriately qualified health care professional for diagnosis, treatment and medications. None of the Content represents or warrants or endorsed any specific tests, medications, products or procedures or those recommended by a third party, even if that third party is suggested as a referral.
This website may contain links to other websites (Linked Sites). The Linked Sites are not under our control and we are not responsible for the contents of a Linked Site. Jann Morgan / Lumenosity is not responsible for any form of transmission received from any Linked Site or accepts liability for the information contained on those websites. Links are provided to you only as a convenience, and the inclusion of any link does not imply my endorsement of the website, or any association with its operators.
The Website and Service Platform depends on various factors such as software, hardware and tools, either our own or those owned and/or operated by third parties. While we make commercially reasonable efforts to ensure the Website’s and Service platform’s reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to our services will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.
Copyright and Intellectual Property The Website, the Services and all of the related products of Jann Morgan are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Information and materials included on the site, unless otherwise stated, are copyrighted by Jann Morgan and may be downloaded by users solely for their own personal use. Any other activity or reproduction of information and materials requires prior permission from these agencies.
Limitation of liability Jann Morgan / Lumenosity will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of this website in any way, subject to the requirements of Australian Consumer Law.
Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited at our discretion to the provision of those services again, or to a refund equal to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost.
This limitation of liability applies to the fullest extent permitted by law, and shall survive any termination or expiration of this agreement or your use of this website or the services found on this website.
Indemnity You agree to indemnify and defend Jann Morgan / Lumenosity from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to: any content you post via this website; your unauthorised use of this website, or products or services included or advertised on this website; your breach of these terms and conditions.
Applicable law This agreement is governed by the laws of NSW, Australia and you consent to the exclusive jurisdiction and venue of courts in that State or the Federal Courts within Australia, in all disputes arising out of or relating to the use of this website. You may provide notice to us through the Contact page or otherwise by email addressed to jannmorgan.net@gmail.com. Jann Morgan may provide notice to you via email or other electronic means.
Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms of use, including without limitation this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorised, it is your responsibility to stop using this website.
If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.
These terms and conditions together with our privacy policy form the entire agreement between you and Jann Morgan t/a Lumenosity.
We may change this agreement by posting modifications on the Website at any time; therefore you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement.